From 7b3b89a0677bf351b219542f0352c9afaa966965 Mon Sep 17 00:00:00 2001 From: Bill Ladwig Date: Wed, 15 Mar 2017 15:34:32 -0600 Subject: [PATCH] Updated support documentation. --- doc/source/support.rst | 55 ++++++++++++++++++++++++++++++++++++++++-- 1 file changed, 53 insertions(+), 2 deletions(-) diff --git a/doc/source/support.rst b/doc/source/support.rst index 0c972cb..a9324fd 100644 --- a/doc/source/support.rst +++ b/doc/source/support.rst @@ -1,7 +1,58 @@ Support -========== +========== -A mailing list is available on Google Groups. +Github +---------------- + +For crashes and other issues related to the software, +you can submit an issue to the +`Github repository `_. + +This should be used strictly for crashes and bugs. For general usage +questions, please use the :ref:`google-group`. + + +Submitting Files +------------------- + +When issues are encountered, we often need to see the file that is problematic. +As long as the file is not so large that it fills up the FTP server, users +can submit files via FTP using the following instructions: + +.. code-block:: none + + ftp ftp.cgd.ucar.edu + anonymous + + cd incoming + put + put + . + . + . + quit + +.. note:: + + For security reasons, you cannot list the contents of this directory, + and neither can we. You must tell us the *exact* names of the + files that you uploaded in order for us to retrieve them. + + +.. _google-group: + +Google Group +--------------- + +The best way to receive support is to use the +`[wrfpython-talk] +`_ group on +Google. Users can ask usage questions, submit bug reports, make feature +requests, etc. All users of wrf-python are welcome to join. + +Below, you can view the most recent discussions: + +------------------------- .. raw:: html